Search results for "Quality policy"
showing 10 items of 18 documents
Management of Litigants’ Satisfaction in their Quality of Legal Services’ Customers Provided by the Courts
2015
Abstract The quality of public services provided by the courts became one of the most important objectives in all developed countries. According to the current requirements, organizations must respond more promptly to the society’s needs and demands. The citizen / customer’s position and role became essential taking into consideration these changes and reforms, the quality of legal services depends on the user’s demands and expectations holding a strong subjective character. On the other hand, the quality does not apply solely to the final product, namely the court’s decision, but to all related activities carried out during the whole process, the way the citizens perceive all the adjacent …
Human Resource Development Opportunities in Latvian Health Care Organization
2019
The aim of the research was to investigate the existing human resource management in a health care organization and develop guidelines for improvement, based on the analysis of the theory and empirical research results. In the research a leading health care organization in Latvia was selected. In total, the organization employs over 1300 people, including more than 600 doctors. The study analyzed in two departments: medical center and health center. Several research methods were applied, incl. SWOT analysis, survey and statistical data analysis. The results of the research indicate that employees lack knowledge and motivation that affects their development and career opportunities in the or…
Internal Quality Assurance for Higher Education Study Programme
2015
<p>Quality assurance for study programme is necessary precondition to realize qualitative higher education. Quality assessment is important part of quality assurance cycle. There are used different methodologies, assessment criteria and indicators to assess the higher education quality. It is clear that the assessment results which study programme will be better or worse are detected by the choice of criteria. It is difficult to find objective criteria which could be used universally for all study programme types. The aim of the research is to investigate quality assurance cycle for study programme quality and pay main attention to assessment part. The aim of assessment part is to sel…
Quality for Global Knowledge-Intensive Organizations: A Step-by-Step Guide
2009
Learning and education as well as knowledge-intensive work processes have become more and more internationalized. Knowledge workers are distributed around the world, study programs are exported across borders, and learners work in globally distributed groups. However, the quality of their work differs in many cases. In this paper, an approach to manage quality within the process of internationalization for globally distributed knowledge-intensive organizations (such as universities) is presented. A particular focus is the field of e-Learning. The key quality factors for internationalization of global learning are defined and examples for quality criteria resulting from these factors are int…
An Approach Towards Information Quality Management of Electronic Health Records
2014
Electronic Health Records (EHR) management systems, have gained attention in many countries as public organizations working in health domain (such as hospitals and municipalities) use them to lift the quality of health care. EHRs are considered as the basis for establishing Health Information Service (HIS) systems. In spite of remarkable advantages of EHRs, the lack of quality metrics can reduce the efficiency of high level systems that are based on them. Particularly, it is smart to design a mechanism to assure the quality of data generated by sensors. In this paper, we propose an architecture in which EHRs are enriched with metadata to provide the information quality. Our architecture emp…
The combined use of quality management programs and work teams
2006
PurposeThe main goal of the work presented here is the study and comparative analysis of the changes that take place in the structure of organizations when managers decide to establish work teams in the context of quality management. It can be observed that team characteristics change and adapt to evolving management programs.Design/methodology/approachThe authors selected a qualitative research method, in particular the case study methodology. The comparative analysis of organizational changes was analyzed in three different business units that had implanted advanced quality management programs using work teams.FindingsThere is a relationship between the quality management approach and the…
Communication quality and added value: a measurement instrument for municipalities
2009
PurposeThis study aims to achieve a better understanding of communication quality and how it can be measured in the municipal context. A previously developed instrument for measuring communication in municipalities is tested and evaluated.Design/methodology/approachThe instrument draws on the balanced scorecard of Kaplan and Norton and quality control procedures as utilised by the European Foundation of Quality Measurement (EFQM). For municipalities, communication quality can be defined as the degree to which communication contributes towards the effectiveness of municipal policy and how it strengthens the relationship between citizens and municipal organisations. Three communication functi…
The correlation between intellectual property management and quality management in the modern knowledge-based economy
2018
The aim of this research paper is to highlight the intellectual property place and role within an industrial knowledge-based organization which performs design activities. The research begins by presenting the importance of integrating intellectual property policy implementation with quality policy. The research is based on the setting of objectives in the intellectual property field. This research also establishes some intellectual property strategies, and improvement measures for intellectual property protection management. The basis for these activities is correlation of the quality policy with an intellectual property policy, as well as the point of strength identified in the studied or…
Quality Indicators in Reference to the Evaluation of the Quality Management of Services in Local Public Administration
2014
Abstract The paper proposes to show evidence in measures of quality through quantification of the level of current performance of an organization, like local public administration, in accordance with performance standards. The evaluation of quality measures the difference between the expected performance and the actual performance, to identify and improve the quality of the local public administration. Standards of performance could be set for different dimensions of quality. For example: the quality of managing documents, the products, processes and services requires the gathering and analysis of information, set in measuring terms. In a few cases the measuring of quality as percentage of …
Unit-level fairness and quality within the health care industry: A justice–quality model
2014
We test a justice–quality model in which peer justice and justice climate are related to the service quality provided by the work unit. Based on the effort–reward imbalance model, we propose that units perceiving fair treatment provide better delivery of the core service (functional service quality) and better relational service beyond the core service (relational service quality). We also test whether the cross-level relationship of high service quality delivered by work units translates into high customer ratings of the service quality they receive. Furthermore, we propose that high service quality increases the work unit’s influence on their customers’ quality of life (QoL). We test thes…